If you cannot find the answer here then please use our Contact Us page to message .
How do I order from you?
The easiest way to order is via our website which has up to date stock totals and easy secure payment methods.
How much is postage?
Postage is FREE on all UK orders.
Which counties will you post to?
We only post to the UK but if you wish to purchase from outside of the UK you can purchase our kits via our main website www.medlockcrafts.co.uk
When will you post my order?
As mentioned on most of our product’s pages, we aim to dispatch all orders within 48 hours, however during busy periods this may be longer; a banner will be displayed on the website if this is the case. We post most orders placed and paid for via the website in 24-72 hours using Royal Mail or a courier service depending on the size of the order.
Where do you post my order from?
All of our orders are posted from our workshop based in Manchester.
Do you have a shop I can come to?
We are sorry – we are a mail order only company and do not have a shop you can visit.
Can I collect my order from you?
At the moment, collection is by discretion of ourselves. We hope to be able to be more adaptable with this option in the future.
For now, we prefer to ship orders to you via Royal Mail or any other courier we see fit. We are able to track all orders from leaving the workshop to successful delivery.
How To Return An Item
Please contact us before retuning any product and we will issue you with a returns number.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
You must return the item within 10 days of your purchase.
The 10 day period begins 2 days after we have marked your order as complete and applies to any product you have bought from us on the website as long as it is returned in sale-able condition.
Unless the item is faulty you will be liable for any costs involved in returning the product.
If the product is faulty please contact us before returning it and we will arrange to send a replacement the same day if we have the product in stock.
If we do not have the item in stock we will either offer an alternative or a refund via your original payment method.
We reserve the right to cancel any order that we deem to be unsafe either through the way it was paid for or the destination that the order is ordered from.
We also reserve the right to cancel any order due to errors on the website such as errors in pricing or quantity supplied.
No contract exists between you (the buyer) and us (Medlock Crafts) until we have actually marked your order as completed.
The Diamond Art Shop